In this post, we’ll share some of the highlights that made this year so memorable for us and our community. Whether it’s insights from our exclusive customer events, exciting partnerships, or launching our sleek new website, there’s a lot to celebrate.

Here’s to reflecting on the successes of 2024 and looking forward to what’s coming in 2025!

Webinars

This year, we hosted several webinars aimed at helping organisations improve debt collection processes.

• In our first session, “How to optimise your debt communications”, engagement expert Lexi Mills and behavioural architect Charlie Nixon explored common barriers to effective communication.
• The second webinar focused on financial literacy. We were joined by Ben Perkins from Plain Numbers and Professor Sharon Collard to address “How financial insecurity and low numeracy skills impact debt collection.”
• Our most recent webinar catered specifically to the B2B sector. “What can B2B collections learn from B2C?” featured Mike Jones (DCA and Debt Strategy Manager, Water Plus) and Mark Ferguson (Consulting Director, Concentrix), offering insights into delivering personalised customer experiences in a B2B context.

Events

2024 has been a busy one for events. The Flexys team participated in key industry gatherings such as:

• Nordic Fintech Summit in Helsinki
• Money 2020 in Amsterdam
• Digital Finance Summit in Brussels

We were also front and centre at Credit Week at Celtic Manor in Wales, where we hosted panel sessions on Using technology to deliver more empathetic customer experiences, and Consumer Duty and the customer journey.
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Beyond industry events, we organised two exclusive Flexys Community Days — one in spring and one earlier this month. These took place at Google’s London offices and featured incredible guest speakers covering topics like AI in collections and effective digital transformation strategies. We’re excited to keep the momentum going in 2025!

Partnerships

This year saw the announcement of several strategic partnerships, reinforcing our commitment to delivering cutting-edge solutions:

• Our partnership with Moneyhub integrates Open Banking into income and expenditure assessments. Together, we published a joint white paper, “The transformative power of Open Banking in debt collection.”
• Our collaboration with Inbest.ai supports our focus on customer outcomes by bringing benefits calculation within the Flexys software.
• We also strengthened our collaboration with Acquired.com, participating in their recent roundtable event.

We also announced core banking partnerships with Tuum and 10x Banking. These partnerships and others ensure that we continue to exceed the expectations of our clients and their customers.

Podcasts

Our Flexys Meets... podcast series flourished this year, adding 14 new episodes! These interviews spotlight innovators from across fintech and collections. Highlights include conversations with leaders from Thought Machine, SaaScada, 10x Banking, and Plain Numbers.

Catch up on the series on Spotify or stream directly from our website. Stay tuned for an exciting new season in 2025!

Flexys website

In late November, we quietly unveiled our new website. The redesigned platform simplifies the journey for organisations to learn about our solutions and browse our growing collection of resources.

Check out the Resources section to access blogs, podcasts, news, and webinars — all in one place.

Looking ahead to 2025

The year ahead is already shaping up to be another busy one!

• We’re starting with a webinar on spotting and supporting customers approaching arrears—register here to secure your spot.
• Flexys will return to Credit Week and attend FTT Lending in March, with additional events to be announced soon.

Here’s to an exciting 2025! Wishing you a restful festive break and looking forward to what lies ahead next year.

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