Billing Finance's transformation journey

Billing Finance is on a transformation journey. The partnership with Flexys is part of a programme designed to more than double their monthly lend. It will also lay the groundwork for their long term future growth plans.

Enhancing customer experience with Flexys

Flexys’ software will enable Billing Finance to further improve their customers’ experience through comprehensive self-service, provide real-time data to their agents and allow them to reduce the cost to collect.

A collaborative partnership

Sam Challenger, Director of Collections and Customer Experience at Billing Finance commented:
“We already have a great relationship with Flexys, and are excited to harness their latest technology to further improve the service we offer. Flexys understand our business and goals, and are the ideal partner to help support our ambitious growth objectives while continuing to support our customers.”

Flexys’ commitment to driving growth

James Hill, CEO at Flexys, added:
“We’re delighted to continue to work with Billing Finance, and look forward to helping them collect more. Their focus on providing a great positive customer experience is a perfect match for our software, which is designed to reduce friction at every step of the customers’ journey. A truly data-driven collections strategy will no doubt see Billing Finance meet their objectives in record time.”

About Billing Finance

Billing Finance is a privately owned vehicle finance company, based in Northampton, founded in 1983. It offers hire purchase agreements to consumers throughout the UK with a focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Billing Finance is authorised and regulated by the Financial Conduct Authority.
billingfinance.co.uk