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In this episode of Flexys Meets, James Hill interviews Reuben Gates, Growth and Marketing Director at Arum, the UK’s largest independent collections and recoveries consultancy. Reuben discusses Arum’s unique approach, leveraging industry practitioners to deliver pragmatic, tailored solutions for clients across 20 countries.

He highlights Arum’s dual expertise in consultancy and technology, including its exclusive accreditation program for collections systems.

Reuben identifies key industry challenges, including regulatory pressures, outdated technology, and the need for efficient system implementations. He emphasises the importance of planning, expert teams, and openness to external support to drive better outcomes for clients and their customers.

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