Explore the role of numerical skills and accessible budgeting tools in helping customers manage the debt collection process.

Our special guests, Professor Sharon Collard of the Personal Finance Research Centre and Ben Perkins of Plain Numbers, discuss financial well-being and levels of numeracy, explore approaches to making the debt collection process accessible to all levels of skill and confidence, and share what it’s like for customers under severe financial stress managing multiple debts.  

✅ Understand how financial pressure impacts customer engagement

✅ Be aware of common areas where payment communications go wrong

✅ Learn how to support customers who struggle with numbers

‍