Financial strain in the post-Christmas period

The post-Christmas period brings added financial strain for customers as seasonal spending catches up with them, and the risk of defaults is likely to increase.

The importance of early identification

Identifying customers in financial difficulty before they fall into arrears means you can take tangible measures early, reducing risk and costs, as well as building trust.

Aligning with Consumer Duty

This aligns with Consumer Duty, which requires firms to prevent foreseeable harm and empower customers to make well-informed decisions.

Expert panel discussion topics

Join our expert panel as they discuss:

• Identifying customers at risk.
• Building an effective pre-arrears toolkit.
• Practical customer support measures to help avoid arrears.
• Measuring success and overcoming challenges.